Thank you for shopping with Beyond Mold (“we”, “us”, “our”). Please read this Shipping, Delivery & Returns Policy carefully. By placing an order, you agree to the terms below.
1. Shipping & Delivery
Order Fulfillment:
Orders are fulfilled by one of our trusted partners including DSS, PHP, Metabolic Code, and Metabolic Elite. Each partner may have its own fulfillment and handling processes.
Delivery Timeframe:
After your order is placed and payment is confirmed, we aim to deliver all products within 5–7 business days. However, delivery times may vary depending on the fulfillment partner, product availability, or carrier delays beyond our control.
Transit Times May Vary:
Actual delivery may take longer than expected, especially during peak seasons, public holidays, or due to carrier delays. We are not liable for late deliveries beyond the estimated timeframe.
Tracking:
Where available, tracking information will be provided once your order ships. You can track your order via the shipping carrier’s website or through the link in your order confirmation.
2. Shipping Costs & Charges
Shipping costs are calculated and displayed at checkout. Charges may vary based on product type, weight, destination, and carrier service level.
Please note: any carrier-imposed fees (e.g., remote delivery charges, duties/taxes for international shipments when applicable) are the customer’s responsibility unless explicitly stated otherwise.
3. Delivery Issues & Lost Packages
If a package is marked “delivered” by the carrier but you have not received it, please contact us within 7 days of the delivery date. We will investigate with the fulfillment partner and carrier to assist.
We are not responsible for packages lost or stolen after delivery confirmation by the carrier.
4. Returns & Refunds
Return Eligibility:
To be eligible for a return, products must generally be un-used, in original condition, and in original packaging unless otherwise communicated. Certain items may be subject to specific conditions or cannot be returned (e.g., opened safety seals, hygiene items, personalized kits).
Damaged or Opened Packages:
If a package arrives opened or damaged, you may NOT be eligible for a refund. Photos of the packaging and item condition may be required to support your return claim.
Restocking Fee:
Returns may be subject to a restocking fee, which will be deducted from your refund. The exact amount of any restocking fee will be communicated before processing your return.
Return Shipping:
Customers are generally responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).
Return Timeframe:
Returns must be requested and received within 15 days from delivery. Requests made after this window may not be accepted.
5. Refund Processing
Refunds will be issued after the vendor or fulfillment partner receives and inspects the returned product. This process may take up to 10–15 business days from the date of receipt at the return facility.
Refunds will be processed back to the original payment method, minus any restocking fees, shipping costs (if applicable), or other charges.
When a refund is issued, you will receive a confirmation email. It may take additional time for your bank or payment provider to post the refund to your account.
6. Non-Returnable Items
Certain items may not be eligible for return or refund, including but not limited to:
- Items missing original packaging
- Items showing signs of use or damage not caused in transit
- Downloadable products, reports, or digital content once delivered
- Customized or specially ordered kits
7. How to Request a Return
To request a return, please contact our Customer Support team with your order number and reason for return. Include clear photos of the product and packaging if the reason relates to damage or condition on arrival.
Once approved, you will receive return instructions including the return address and any specific requirements.
8. Protecting Our Business
To protect Beyond Mold and our partners:
- We reserve the right to deny refunds if products have been misused, tampered with, or returned outside of the stated return policy.
- Refunds may be adjusted for restocking fees, carrier fees, or other service charges we incur.
- Policy terms may be updated at any time; the version posted on our website at the time of your purchase governs your order.
9. Contact Us
For questions about shipping, delivery, returns, or refunds, please contact:
Email: customer.support@beyondmold.com
Phone:844-782-5600
